Customer Success Specialist

Work Type

Contract or Part-time

Location

Remote (Anywhere with a significant overlap with US timezones)

Who we are

Stocksmith is a Software-as-a-Service (SaaS) company based in Australia. We create perpetual inventory software for small batch / handmade manufacturing businesses. Our product has been used by over 30,000 Etsy, Shopify and Square sellers to calculate real time stock levels, COGS, expenses and pricing guidance.

Due to recent growth, we’re now looking for a customer success specialist to join our team and help us to deliver a range of initiatives to help support our userbase.

What we are looking for

You'll be supporting the customer experience from initial pre-sales and onboarding right through the customer lifecycle. We expect you to help our customers via our email (HelpScout) and social media channels, write and update help articles and tutorials and generally assist in communicating new and existing features to our userbase to make them succeed. You'll be an excellent communicator and be able to talk to a wide variety of users with clarity, empathy and warmness.

You should be detail oriented, quick to understand concepts and have a decent understanding in how web applications and SaaS products work.

Like to apply?

Introduce yourself by sending an email through to jobs@craftybase.com, along with your resume and your hourly rate / desired salary.