handmade success

How to Contact QuickBooks Online Support: Phone, Chat & More

Need to reach QuickBooks support fast? This guide shows you every way to contact QuickBooks customer service — including the phone numbers they don't make easy to find.

If you use QuickBooks Online to manage your business finances, there will come a time when you need help from actual support. Maybe your COGS aren’t syncing right, or you’re stuck on a journal entry, or you simply need to talk through a workflow with someone who knows the platform inside-out.

The problem? QuickBooks has made it increasingly difficult to reach a real person by phone. They’ve shifted heavily toward chat support and self-service, which can be frustrating when you need immediate help.

In this guide, we’ll walk you through every way to contact QuickBooks support — including phone numbers, chat options, and workarounds for when you just need a human.

Looking for inventory software that integrates with QuickBooks?

Discover how Craftybase is the QuickBooks inventory management integration you've been missing: sync COGS, inventory valuations, and Purchase Orders directly to QuickBooks Online. No more manual journal entries.

QuickBooks Learn & Support Portal

Before you pick up the phone, QuickBooks wants you to check their self-service help center. And honestly, it’s worth a quick search — their knowledge base is well-organized and can solve common questions faster than waiting on hold.

QuickBooks Learn & Support Portal

You’ll find articles, video tutorials, and step-by-step guides for most QuickBooks Online features. If you’re dealing with something routine like setting up a new customer or creating an invoice, you’ll probably find your answer here.

For example, if you search “How do I reconcile my bank account?” you’ll see multiple articles that walk you through the process with screenshots.

In-App Help Menu

If you’re already logged into QuickBooks Online, the fastest way to access help is through the built-in Help icon.

Here’s how it works:

1. Click the Help icon (looks like a question mark) in the top-right corner of QuickBooks
2. Type your question into the search box
3. Browse suggested articles or click Contact Us at the bottom

This is where things get interesting. The Contact Us option will guide you toward chat support or — if you’re lucky — a callback option.

Most makers will end up here when they need help that isn’t covered in the articles. It’s not as fast as calling a direct number, but it’s usually the path QuickBooks prefers you take.

QuickBooks Chat Support

Intuit has been pushing users toward chat support for the past few years, and it’s now the primary way they want you to get help.

You can access chat support through:

• The Help menu inside QuickBooks Online (as described above)
• The QuickBooks Learn & Support Portal — look for the Contact Us button

Chat support is available during business hours (generally Monday–Friday, 9am–9pm EST for most support topics). Depending on your issue and queue times, you may get connected to an agent in a few minutes — or you may be waiting longer than you’d like.

The good news: Chat can be faster than phone support if your question is straightforward. The bad news: If you’re dealing with something complex (like inventory valuation issues or multi-step workflows), explaining it over chat can feel clunky.

Phone Support for QuickBooks Online

Here’s the part most people come to this article for: the actual phone numbers.

QuickBooks has made it harder to find direct phone support over the years, but it’s still available — you just have to know where to look.

Main QuickBooks Support Phone Number

800-446-8848

This is the most widely cited support number for QuickBooks Online. However, calling it doesn’t always guarantee you’ll speak to a live person right away. Intuit’s automated system will often try to route you toward self-service options or chat before connecting you to an agent.

Alternative Support Number

1-888-520-6092

This is another support line reported by users. Again, expect to navigate an automated menu before reaching a human.

Sales-Only Line

1-877-866-5232

If you’re calling about purchasing QuickBooks or upgrading your plan, this is the number to use. Sales support has different hours than general support (typically 5 AM to 6 PM Pacific time).

Note: The sales team won’t help with technical support issues — they’ll redirect you to the main support line.

QuickBooks Time (formerly TSheets) Support (Canada)

1-888-766-7956

If you’re in Canada and using QuickBooks Time, this is the dedicated support line.

Important Notes About Phone Support

• You may need to be logged in first. QuickBooks often requires you to go through the in-app Help menu and request a callback, rather than allowing direct inbound calls.
• Support hours: Monday–Friday, 9am–9pm EST for most general support. Hours vary for sales and specialized products.
• Best day to call: Wednesday tends to have the lowest wait times, according to user reports. Mondays and Fridays are typically the busiest.

Request a Callback from QuickBooks

If you don’t want to sit on hold, QuickBooks offers a callback option through the Help menu.

Here’s how to request a callback:

1. Log into QuickBooks Online
2. Click the Help icon in the top-right corner
3. Search for your issue or click Contact Us
4. Select Have us call you if the option appears

You’ll need to provide your phone number and a brief description of your issue. A support agent will call you back within a specified timeframe (usually within an hour, but this can vary depending on queue volume).

This is a solid option if you prefer talking to someone but don’t want to wait on hold.

Social Media Support

QuickBooks also offers support through social media channels — primarily Twitter/X and Facebook Messenger.

• Twitter/X: @QuickBooks — you can tweet or DM them for help
• Facebook: QuickBooks on Facebook — use Messenger for support inquiries

Social media support tends to be slower than chat or phone, but it can be useful if you’re already active on those platforms and want to document your issue publicly.

QuickBooks Community Forums

If you’re dealing with a less urgent issue or want to see how other users have solved a problem, the QuickBooks Community Forums can be helpful.

The forums are populated with other QuickBooks users, as well as occasional responses from Intuit staff. It’s a good place to search for workarounds, tips, and shared experiences — but not ideal if you need immediate, personalized help.

Tips for Getting Faster QuickBooks Support

From years of experience (and hearing from other makers who use QuickBooks), here are some tips to make the support process smoother:

• Have your account information ready. QuickBooks support will ask for your QuickBooks Online login email and may verify your identity before helping you.
• Know your QuickBooks version and plan. Certain features are only available on specific plans (Simple Start, Essentials, Plus, Advanced), so knowing which plan you’re on can save time.
• Be specific about your issue. The clearer you can explain the problem upfront, the faster support can route you to the right specialist.
• Use screenshots if possible. If you’re chatting or emailing, screenshots can help support understand exactly what you’re seeing.
• Call mid-week, mid-day. As mentioned earlier, Wednesdays tend to have shorter wait times. Avoid Mondays and Fridays if you can.

Why QuickBooks Support Feels So Hard to Reach

If you’re frustrated by how difficult it is to get a human on the phone, you’re not alone. Intuit has been systematically moving away from phone support in favor of chat and self-service options.

The reasoning, from their perspective, is efficiency: chat allows agents to handle multiple inquiries at once, and self-service tools reduce support volume overall.

From a maker’s perspective, though, it can feel like you’re being pushed into channels that don’t fit the complexity of your question. Inventory issues, COGS calculations, multi-step workflows — these aren’t always easy to troubleshoot over chat.

This is one reason why many makers end up pairing QuickBooks with specialized tools that offer better support and are actually built for product-based businesses. (More on that below.)

When QuickBooks Isn’t the Right Fit for Makers

QuickBooks is a powerful accounting tool, but it’s not built specifically for makers and small manufacturers. If you’re spending a lot of time troubleshooting inventory tracking, COGS calculations, or trying to reconcile raw materials with finished goods, you’re not alone. (We wrote a detailed breakdown of where QuickBooks falls short for small manufacturers if you want the full picture.)

Many makers find that QuickBooks handles their financial reporting well, but they need a dedicated inventory management system to track materials, batches, and true product costs — then sync the final numbers to QuickBooks.

That’s where tools like Craftybase come in. Craftybase is built specifically for makers: it tracks raw materials, components, batches, and waste, calculates accurate COGS using weighted rolling averages, and then syncs those numbers directly to QuickBooks Online.

No more manual journal entries. No more guessing at material costs. Just accurate inventory management that plays nicely with your accounting system.

If you’re spending more time fighting with QuickBooks than actually making products, it might be time to explore how Craftybase integrates with QuickBooks.

Bottom Line: How to Reach QuickBooks Support

To recap, here are your best options for contacting QuickBooks Online support:

1. Self-Service: QuickBooks Learn & Support Portal
2. In-App Help: Click the Help icon inside QuickBooks Online
3. Chat Support: Access through the Help menu or Support Portal
4. Phone Support: 800-446-8848 (main line) or 1-888-520-6092 (alternative)
5. Request Callback: Through the Help menu (requires login)
6. Social Media: Twitter @QuickBooks or Facebook Messenger

Phone support hours are generally Monday–Friday, 9am–9pm EST, but expect to navigate automated menus and potentially be redirected to chat. Wednesdays tend to have the shortest wait times.

Have you had experience contacting QuickBooks support? Any tips or alternative numbers we should add to this list? Let us know — we’d love to hear from you.