Customer Support / Success Specialist

Due to recent growth, we have an exciting opportunity for a Customer Support / Success Specialist to join our team on a full-time basis.

Craftybase is an inventory and bookkeeping solution focussed on the specific needs of small, independent handmade sellers. We're a small, nimble company working remotely across the globe and our mission is to help small makers achieve big things. We are a long-standing (10 years old this year!), stable and proudly independently profitable company that believes in growing a business sustainably and responsibly. To do this, we aim to build products that stand the test of time and serve a real need and purpose - we don't do "growth hacking" or buzzwords here!

We're looking for someone who is passionate about helping independent makers achieve success in their businesses by getting the most out of Craftybase. As a key part of our small team, you will have a huge impact on all of our customer-facing initiatives and will be able to contribute and have a say in the direction of our product.

Key Responsibilities

  • Working as a key part of our email support team, dealing with queries on how to get the most out of Craftybase
  • Taking ownership of our existing knowledge base, eBook resources and tutorials and make them awesomely useful
  • Creating additional learning resources (videos, blog articles, webinars) to help users better understand Craftybase
  • Working with our product team to ensure our customers’ needs and ideas are fed into the process as we develop new features
  • Ensuring our customers are kept up to date with the latest product features and versions, and how these changes can benefit them

You are someone who:

  • - Has 2+ years experience in or around customer service in a SaaS business
  • - Thrives on helping and empowering customers
  • - Enjoys collaboration and thrives in a team
  • - Has a creative and holistic approach to problem-solving
  • - Loves feedback and understands how it benefits your own and others' development
  • - Has a significant overlap with at least one US timezone

It would be a bonus if you also

  • - Have experience working in a remote team
  • - Have sold a product you have made yourself, online

At Craftybase, we strongly believe in diversity and equality and thus encourage people from all backgrounds, abilities, experiences and ages to apply.

Like to apply?

Introduce yourself by sending us an email through to jobs@craftybase.com, along with your CV and we can then chat further about the role with you.

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