Terms & Conditions

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.


The Company provides the Craftybase online inventory platform for small manufacturing focussed business owners. Use of Craftybase is subject to these Terms of Service.


The following terms are used regularly throughout these Terms of Service and have a particular meaning:

  (a) ABN means Australian Business Number.

  (b) Agreement means the agreement formed between the Users and the Company under, and on the terms of, these Terms of Service.

  (c) Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in Melbourne, Australia.

  (d) Company means Craftybase ABN 51 627 106 423.

  (e) Confidential Information means any written or verbal information that:

   i. Is about each party’s business or affairs;

   ii. Is about the conduct of each party under this Agreement and the during the term of this Agreement;

   iii. A party informs the other party that it considers it confidential and/or proprietary;

   iv. A party would reasonably consider to be confidential in the circumstances; and

   v. Is personal information within the meaning of the Privacy Act.

  but does not include information that a party can establish:

    vi. Was in the public domain at the time it was given to that party;

    vii. Became part of the public domain, without that party’s involvement in any way, after being given to the party;

    viii. Was in party's possession when it was given to the party, without having been acquired (directly or indirectly) from the disclosing party; or

    ix. Was received from another person who had the unrestricted legal right to disclose that information free from any confidentiality obligation.

  (f) Corporations Act means the Corporations Act 2001 (Cth).

  (g) Craftybase means the Craftybase digital platform accessible from https://craftybase.com and any other URL the Company may use from time-to-time;

  (h) Fee means a fee charged by the Company for use of Craftybase.

  (i) GDPR means the European Union’s General Data Protection Regulation

  (j) GST has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

  (k) Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names and other forms of intellectual property.

  (l) Privacy Act means the Privacy Act 1988 (Cth).

  (m) Privacy Policy means the Company’s privacy policy as updated from time-to-time, which can be found at https://craftybase.com/privacy

  (n) Site means the Craftybase website accessible at https://craftybase.com

  (o) Subscription Fee means a Fee charged by the Company for use of Craftybase on a periodical basis.

  (p) Tax Invoice has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

  (q) Terms of Service means the terms and conditions of using Craftybase, as updated from time-to-time, which can be found at h https://craftybase.com/privacy

  (r) TP Sales Channel means an online third-party sales channel with whom a User holds an account, including but not limited to Etsy, Paypal, Shopify, Square and WooCommerce.

  (s) User means any registered User that uses Craftybase.

  (t) User Content means information, documents, images or other data that is uploaded or input into Craftybase by the User or that forms part of the User’s Intellectual Property.

1. Using Craftybase

1.1 General

 (a) To use Craftybase, the User must log into Craftybase and have set up their account.

 (b) The User agrees that all use of Craftybase is subject to these Terms of Service.

 (c) The User shall be responsible for all use of Craftybase including:

   i. Paying the Fees for using Craftybase; and

   ii. Ensuring all User Content is accurate and up-to-date.

1.2 Features

 (a) Craftybase may allow a User to:

  i. Manage their Craftybase account;

  ii. Access and interact with the inventory features as may be available on Craftybase from time-to-time; and

  iii. Access such other features the Company may make available from time-to-time via Craftybase.

 (b) The User acknowledges that the features made available to the User on Craftybase may vary depending on the type of account subscribed for,

1.3 User Content

 (a) The User is solely responsible for ensuring that the information that it enters into Craftybase is accurate and up-to-date.

 (b) The Company makes no representation as to the accuracy of any information generated by Craftybase based on User Content and shall not be responsible for any use the User makes of Craftybase based on User Content.

1.4 Third Party Sales Channels

 (a) Craftybase may allow the User to connect their TP Sales Channels with their account in order for Craftybase to access the information pertaining to the orders, sales and all associated expenses (such as listing and transaction fees) for the User’s products.

 (b) Access to a TP Sales Channel is dependent on:

  i. The User correctly connecting their account and complying with any terms set by their TP Sales Channel;

  ii. The TP Sales Channel providing accurate and up-to-date account information;

  iii. Third-party service providers that facilitate the TP Sales Channel connection.

 (c) In order to connect a TP Sales Channel with Craftybase, the User acknowledges that:

  i. The User is the owner of the account, or otherwise has all requisite authority of the owner, to connect their TP Sales Channel with Craftybase;

  ii. The User is responsible for ensuring that the User complies with any terms imposed by the TP Sales Channel for the User’s access;

  iii. Access to the TP Sales Channels may be restricted by factors outside the Company’s control.

 (d) The Company is not responsible in any way for the accuracy of any information provided by the TP Sales Channels.

 (e) The Company makes no warranty that the information provided by a User’s TP Sales Channel will be available at any given time.

 (f) The User agrees that User access to Craftybase (or some of its features) may be unavailable if their TP Sales Channel becomes unavailable, and that the User may lose functionality or content that is shared between the TP Sales Channel and Craftybase.

 (g) The User may disconnect the connection between Craftybase and the TP Sales Channel at any time.

 (h) The Company has no relationship with any TP Sales Channel and cannot guarantee the efficacy of any TPS connection.

2. Fees, payments & refunds

2.1 Free Trials

 (a) The Company may allow the User to create an account and use Craftybase for a free trial on any terms the Company may determine (including the duration of any free trial).

 (b) The terms of a free trial shall be as described on the Site, or as otherwise agreed with the Company.

 (c) The User acknowledges that the Company shall have no responsibility to the Customer during the period of a free trial, and the User uses Craftybase during a free trial period entirely at their own risk.

2.2 Fees

 (a) The primary Fee to use Craftybase shall be the Subscription Fee, which is payable in advance (after any free trial period has expired).

 (b) The Subscription Fee may vary depending on the type of account subscribed for by the User in accordance with the pricing described on the Site, or as otherwise agreed with the Company.

 (c) The User agrees to make payment in advance for all Fees on a monthly basis.

 (d) All payments shall be made via the online payment gateway within Craftybase, or in such other manner as the Company may direct from time-to-time. The User agrees that it has no right to access Craftybase if it fails to make payments when due.

 (e) The Company reserves the right to introduce or change any Fees from time-to-time by giving the User no less than 14 days’ written notice. Any new or changed Fees will apply at the next billing period after the User has been given such notice.

 (f) If a User does not accept a change to any Fees, then it can simply terminate its Account.

2.3 Currency.

All Fees are quoted in US dollars, however transactions may be processed in an equivalent foreign currency (such as Australian dollars or British pounds).

2.4 GST.

For Users in Australia, GST is applicable to any Fees charged by the Company to the User. Unless expressed otherwise, all Fees shall be deemed inclusive of GST. The Company will provide the User with a Tax Invoice for any payments.

2.5 VAT

For Users in the EU, VAT is applicable to any Fees charged by the Company to the User. The Company will provide the User with a Tax Invoice for any payments.

2.6 Refunds.

No refunds of Fees are offered other than as required by law.

2.7 Late Payment.

 (a) If the User does not pay the full Fees as required, the Company may suspend all User access to Craftybase for that Account.

 (b) If Fees are not brought out of arrears within 28 days of becoming overdue, the Company may terminate the User’s Account in Craftybase without notice and end this Agreement.

 (c) The User agrees that the Company shall not be responsible or liable in any way for:

  i. Interruptions to the availability of Craftybase or User Content in the event of (a);

  ii. Loss of User Content in the event of (b).

3. Third Party Login

3.1 Registration & Login.

 (a) A User may be able to register as a User, access Craftybase and use integrated features by connecting their account with certain third party services (TPS) (e.g, Shopify etc).

 (b) As part of the functionality of Craftybase the User may connect their profile with a TPS by:

  i. Providing their TPS login information to the Company through Craftybase; or

  ii. Allowing the Company to access their TPS in accordance with its terms & conditions of service.

 (c) When connecting to Craftybase using a TPS the User warrants that they are not in breach any of the TPS’ terms & conditions of service.

4. General conditions

4.1 Licence

 (a) By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable licence to access and use Craftybase for the duration of this Agreement, in accordance with the terms and conditions of this Agreement.

 (b) The Company may issue the licence to the User on the further terms or limitations (including the number of users or volume of use or transactions) as it sees fit.

 (c) The Company may revoke or suspend the User’s licence(s) in its absolute discretion for any reason that it sees fit, including for breach of the terms and conditions in this Agreement by the User.

4.2 Modification of Terms

 (a) The terms of this Agreement may be updated by the Company from time-to-time.

 (b) Where the Company modifies the terms, it will provide the User with written notice, and the User will be required to accept the modified terms in order to continue using Craftybase.

4.3 Software-as-a-Service

 (a) The User agrees and accepts that Craftybase is:

  i. Hosted by the Company and shall only be installed, accessed and maintained by the Company, accessed using the internet or other connection to the Company servers and is not available ‘locally’ from the User’s systems; and

  ii. Managed and supported exclusively by the Company from the Company servers and that no ‘back-end’ access to Craftybase is available to the User unless expressly agreed in writing.

 (b) As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter Craftybase.

4.4 Support

 (a) The Company provides user support for Craftybase via the email query feature available on the Site.

  i. The Company shall endeavor to respond to all support requests within 1 Business Day.

4.5 Use & Availability

 (a) The User agrees that it shall only use Craftybase for legal purposes and shall not use it to engage any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by the Company in its discretion.

 (b) The User is solely responsible for the security of its username and password for access to Craftybase. The User shall notify the Company as soon as it becomes aware of any unauthorised access of its Craftybase account.

 (c) The User agrees that the Company shall provide access to Craftybase to the best of its abilities, however:

  i. Access to Craftybase may be prevented by issues outside of its control; and

  ii. It accepts no responsibility for ongoing access to Craftybase.

4.6 Privacy

 (a) The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act and the GDPR for data that it collects about the User and other customers.

 (b) The Privacy Policy does not apply to how the User handles personal information. If necessary under the Privacy Act and/or GDPR, it is the User’s responsibility to meet the obligations of the Privacy Act and/or GDPR by implementing a privacy policy in accordance with law.

 (c) Craftybase may use cookies (a small electronic tracking code) to improve a User’s experience while browsing, while also sending browsing information back to the Company. The User may manage how it handles cookies in its own browser settings.

4.7 Confidentiality

 (a) A party shall not:

  i. Use any of the Confidential Information except to the extent necessary to exercise its rights and perform its obligations under this Agreement; or

  ii. Disclose any of the Confidential Information except in accordance with clause (b).

 (b) Subject to clause (c), a Party may disclose Confidential Information that a Party is required to disclose:

  i. By law or by order of any court or tribunal of competent jurisdiction; or

  ii. By any Government Agency, stock exchange or other regulatory body.

 (c) If a party is required to make a disclosure under clause (b), that party must:

  i. To the extent possible, notify the other party immediately after it anticipates that it may be required to disclose any of the Confidential Information; and

  ii. Only disclose Confidential Information to the extent necessary to comply.

 (d) The User and the Company must each assist the other to comply with its obligations under the Privacy Act 1988 (Cth) in relation to Confidential Information.

4.8 Data

 (a) Security. The Company takes the security of Craftybase and the privacy of its Users very seriously. The User agrees that the User shall not do anything to prejudice the security or privacy of the Company’s systems or the information on them.

 (b) Transmission. The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards. It is up to the User to ensure that any transmission standards meet the User’s operating and legal requirements.

 (c) Storage. The Company stores data on servers based in the United States of America according to accepted industry standards. If the User requires its User Data to be stored in a different location, the Company may charge the User a fee to do so.

 (d) Backup. The Company shall perform backups of its entire systems in as reasonable manner at such times and intervals as is reasonable for its business purposes. The Company does not warrant that it is able to backup or recover specific User Data from any period of time unless so stated in writing by the Company.

4.9 Intellectual Property

 (a) Trademarks. The Company has moral & registered rights in its trade marks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.

 (b) Proprietary Information. The Company may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally. The User warrants that it shall not infringe on any third-party rights through the use of Craftybase.

 (c) The Craftybase Platform. The User agrees and accepts that Craftybase is the Intellectual Property of the Company and the User further warrants that by using Craftybase the User will not:

  i. Copy Craftybase or the services that it provides for the User’s own commercial purposes; and

  ii. Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in Craftybase or any documentation associated with it.

 (d) Content. All content submitted to the Company, whether via Craftybase or directly by other means, becomes and remains the Intellectual Property of the Company, including (without limitation) any source code, analytics, insights, ideas, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to Craftybase.

4.10 Disclaimer of Third Party Services & Information

 (a)The User acknowledges that Craftybase is dependent on third-party services, including but not limited to:

  i. TP Sales Channels;

  ii. Hosting services;

  iii. Email services; and

  iv. Analytics services.

 (b) The User agrees that the Company shall not be responsible or liable in any way for:

  i. Interruptions to the availability of Craftybase due to third-party services; or

  ii. Information contained on any linked third party website.

4.11 Liability & Indemnity

 (a)The User agrees that it uses Craftybase at its own risk.

 (b) The User acknowledges that the Company is not responsible for the conduct or activities of any User and that the Company is not liable for such under any circumstances.

 (c) The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User’s use of or conduct in connection with Craftybase, including any breach by the User of these Terms of Service.

 (d) In no circumstances will the Company be liable for any direct, incidental, consequential or indirect damages, damage to property, loss of property, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User’s access to, or use of, or inability to use Craftybase, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, or business interruption of any type, whether in tort, contract or otherwise. Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, the Company and the Company’s related entities exclude all conditions and warranties that may be implied by law. To the extent permitted by law, the Company’s liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company’s option to:

  i. The re-supply of services or payment of the cost of re-supply of services; or

  ii. The replacement or repair of goods or payment of the cost of replacement or repair.

4.12 Termination

 (a) The User may terminate this Agreement by following the instructions outlined in our cancellation process.

 (b) The Company may terminate this Agreement by giving the User 1 month’s written notice. However the Company may terminate this Agreement by providing the User with written notice at any time in the event of a breach by the User.

 (c) Termination of this agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this agreement up to the date of expiry or termination.

 (d) Termination does not affect any of the rights accrued by a party prior to termination, and the rights and obligations under clauses 4.10, 4.13 and 4.14 survive termination of this Agreement.

4.13 Dispute Resolution

 (a) If any dispute arises between the parties in connection with this Agreement (Dispute), then either party may notify the other of the Dispute with a notice (Dispute Notice) which:

  i.Includes or is accompanied by full and detailed particulars of the Dispute; and

  i.Is delivered within 10 Business Days of the circumstances giving rise to the Dispute first occurring.

 (b) Within 10 Business Days after a Dispute Notice is given, a representative of each party with the authority to resolve the dispute, must meet (virtually or otherwise) and seek to resolve the Dispute.

 (c) Subject to clause (d), a party must not bring court proceedings in respect of any Dispute unless it first complies with the requirements of the dispute resolution mechanism outlined in this clause.

 (d) Nothing in this clause prevents either party from instituting court proceedings to seek urgent injunctive, interlocutory or declaratory relief in respect of a Dispute.

 (e) Despite the existence of a Dispute, the parties must continue to perform their respective obligations under this document and any related agreements.

4.14 Electronic Communication, Amendment & Assignment

 (a) The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.

 (b) The User can direct notices, enquiries, complaints and so forth to the Company as set out in this Agreement. The Company will notify the User of a change of details from time-to-time.

 (c) The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User’s responsibility to update its contact details as they change.

 (d) A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.

 (e) Notices must be sent to the parties’ most recent known contact details.

 (f) The User may not assign or otherwise create an interest in this Agreement.

 (g) The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User.

4.15 General

 (a) Special Conditions. The parties may agree to any Special Conditions to this Agreement in writing.

 (b) Prevalence. To the extent this Agreement is in conflict with, or inconsistent with any Special Conditions made under this Agreement, the terms of those Special Conditions shall prevail.

 (c) Disclaimer. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.

 (d) Relationship. The relationship of the parties to this Agreement does not form a joint venture or partnership.

 (e) Waiver. No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.

 (f) Further Assurances. Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.

 (g) Governing Law. This Agreement is governed by the laws of Victoria, Australia. Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there.

 (h) Severability. Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.