See what makers are saying about Katana and explore a risk‑free 14 day trial of a top‑rated alternative.
We’ve sifted through hundreds of public comments on Katana MRP - from Capterra and G2 to Trustpilot and Software Advice, so you don’t have to. By sampling feedback from 2023 all the way to this year, we aim to give you a balanced snapshot of how real manufacturers and producers experience Katana day‑to‑day.
Let's start with a quick summary of Katana's ratings across several popular review sites:
Before choosing any inventory or manufacturing platform, it's smart to look beyond feature lists and see what real users are saying. We’ve reviewed dozens of verified Katana MRP reviews across trusted sites like Capterra, G2, and Trustpilot to uncover what’s working—and what might give growing teams pause.
| Theme | Users like | Where it falls short |
|---|---|---|
| Interface & onboarding | “Visual stock levels … easy to set up.” | “A pretty steep learning curve if you have never been in inventory systems before.” |
| Integrations | Links with Shopify, QuickBooks, HubSpot | No Google Sheets export; API access is pricey |
| Pricing & plan changes | Tiered plans that scale | 3‑5× price hikes and key features moved to add‑ons |
| Feature depth | BOMs & manufacturing orders covered | Missing backup/undo; limits on serial tracking; reporting gaps |
| Customer support | Live‑chat replies in minutes | Some users find support slow or at awkward hours |
“Katana is one of these SAAS that looks pretty and attractive on the surface only to hide the worst possible customer policy, pricing plans and billing methods i have encountered in 15 years of professionnal digital experience.”
“They have increased prices by 523 % since we started using this service. Bugs are ever‑present, and they take existing features away to put behind a behind a paywall.”
“Some features are released before they are fully working.”
“Sub‑optimal reporting flexiblity and lack of integration with google sheets for csv downloads. Frequent lags when working on manufacturing orders.”
“I've encounter a lot of bugs that are quickly fixed, but interfere with projects and daily work.”
“We canceled the subscription, as it’s a simple SaaS tool. However, we were surprised to learn that it requires a 30‑day notice period—something typically seen with full‑time employees, not software.”
On the upside, users consistently praise Katana’s modern, visual dashboard and its “plug‑and‑play” integrations with e‑commerce platforms like Shopify and accounting suites such as QuickBooks. Many first‑time MRP adopters say this approachable interface shortens their learning curve and helps them track bills of materials and work orders without drowning in spreadsheets.
Yet a different pattern emerges once teams scale beyond the basics. Recent reviews flag unusually steep price increases, feature “gatekeeping” behind higher‑tier plans, and gaps in deeper functionality—think true serial‑number traceability, granular reporting, or bulk data export to Google Sheets. A minority also note slower‑than‑expected support response times, especially outside European business hours.
Taken together, these themes suggest Katana can be a strong starter solution but may leave growing makers searching for more predictable pricing and fully‑baked traceability tools. Keep those points in mind as you read the quotes below—and as you explore alternatives like Craftybase that are purpose‑built to fill precisely those gaps.
Switch to a top-rated MRP designed for small makers: full BOM, traceability & scheduling—all for one flat rate.
Yes. Katana currently provides a 14‑day full‑access free trial.
Your account pauses until you choose a paid plan (Standard, Professional, or Professional Plus). Any add‑ons you enabled during the trial—like Advanced Manufacturing or Warehouse Management—convert to paid and are prorated for your chosen billing cycle.
| Plan | Annual (per month) | Quarterly (per month) | Includes |
|---|---|---|---|
| Standard | US $359 | US $399 | 3 locations, barcode scanning, multicurrency |
| Professional | US $799 | US $899 | API, full batch/serial traceability, forecasting |
| Professional Plus | US $1,799 | US $1,999 | Unlimited locations, priority support |
Advanced modules (Manufacturing, Forecasting, Warehouse) add US $199‑$999 / mo. Onboarding services range from US $2 k–3 k. Source
Collated from Capterra, G2, Trustpilot & Software Advice (2023‑2025).